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Terms & Conditions


 The terms and conditions are applicable to the service provided by Rapid Reclaims Ltd in connection to the service of pursuing your claim(s).



 a.‘Rapid Reclaims Ltd’ is a limited company and is a third party complaint handler. It is regulated by the Ministry of Justice in respect of its activities. The authorisation number is xxx.

b.‘Services’ means the pursuing of compensation by Rapid Reclaims Ltd on behalf of the customer in relation to a claim(s) made.

c.‘The Customer’ is the person who has engaged Rapid Reclaims Ltd to pursue a complaint(s).

d.‘Redress’ refers to the financial compensation offer made by the provider to Rapid Reclaims Ltd in connection to a claim. Redress means (but is not limited to) a refund of premiums with interest, a reduction to offset arrears, a reduction in loan balance.

e.‘Provider’ refers to the company that provided the financial product that is being pursued in relation to a claim.

f.‘Fee’ is the money payable to Rapid Reclaims Ltd is respect of pursuing their claim.   For example if the redress amount totalled £2,000, the fee payable would be £500.

g.‘Letter of Authority’ is the document signed by the customer which gives authority for Rapid Reclaims to pursue the claim on the customer(s) behalf.


Rapid Reclaims will:

a. On receipt of the requested information, Rapid Reclaims will pursue a claim on behalf of the customer in connection to potential claims.

b. Rely on the information provided by you to be true, complete and accurate.

c. Not accept any liability in the event of a claim being unsuccessful or for the sum of redress offered.

d. Notify you punctually in relation to the outcome of the complaint from the provider.

e. Rapid Reclaims will invoice the customer(s) for their fee in the event of redress being payable.



 a. You have the right to cancel this agreement within 14 days of signing the Letter of Authority. This can be done by calling us on 01425 474522, or by writing to Rapid Reclaims Ltd, 50 Christchurch Road, Ringwood, Hampshire, BH24 1DW.

b. If the agreement is cancelled within 14 days there will be nothing to pay Rapid Reclaims Ltd.

c. Rapid Reclaims Ltd has the right  to cancel the agreement if it is felt at any time there are no grounds for a claim or if it is felt that the claim is unlikely to succeed.

d. If the agreement is terminated post the 14 day cooling off period and the claim is successful, the full fee would still be due to Rapid Reclaims Ltd.



a. Rapid Reclaims has an internal complaints procedure. Complaints can be made in writing to Rapid Reclaims Ltd, 50 Christchurch Road, Ringwood, Hampshire, BH24 1DW. Alternatively you can ring 01425 474522 or e-mail us at complaints@rapidreclaims.com

b. If you are not happy with the outcome to your complaint, you may refer the complaint to the Claims Management Regulator at Monitoring and Compliance Unit, 57-60 High Street, Burton on Trent, Staffordshire, DE14 1JS.


Applicable Law

The contract is subject to the laws of England.